Privacy policy

Effective Date: 18 October 2025

1. Purpose and Scope

1.1 This Privacy Policy (“Policy”) sets out how Veilari Jewellery Designing (“Veilari”, “we”, “us”, “our”) collects, uses, stores, and protects personal data provided by visitors and customers (“you”, “your”) when using the website www.veilari.com.
1.2 This Policy complies with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable international privacy standards, including the EU General Data Protection Regulation (GDPR) for customers residing outside the UAE.

2. Information We Collect

2.1 Personal Data: Full name, contact details, delivery address, email address, and payment information.
2.2 Automatically Collected Data: IP address, device identifiers, browser type, and website usage via cookies and analytics tools.
2.3 Communication Data: Correspondence via email, contact forms, or social media interactions.

3. Purpose of Processing

3.1 We process your personal data to:
a. Process and deliver product orders.
b. Communicate confirmations, shipping updates, or customer service responses.
c. Improve the user experience, website functionality, and marketing efforts.
d. Comply with applicable legal, regulatory, and tax obligations.

4. Consent and Legal Basis

4.1 By accessing or purchasing through our website, you consent to the collection and processing of your personal data as described herein.
4.2 You may withdraw your consent at any time by contacting support@veilari.co, noting that such withdrawal may prevent us from fulfilling your order.

5. Data Retention and Protection

5.1 Personal data is retained only as long as necessary to fulfill the purpose of collection or as required by law.
5.2 Veilari uses SSL encryption, secure servers, and restricted administrative access to safeguard your data.
5.3 We do not sell, lease, or disclose personal data to third parties, except to trusted partners (e.g., payment processors, logistics providers) who operate under strict confidentiality agreements.

6. International Data Transfers

6.1 As Veilari serves customers worldwide, your personal data may be transferred outside your country of residence.
6.2 All transfers shall be conducted with appropriate data protection safeguards in compliance with the UAE PDPL and GDPR adequacy standards.

7. Governing Law

This Policy is governed by the laws of the United Arab Emirates, and any disputes shall be heard by the competent courts of the United Arab Emirates.